Refund Policy

We are sure that you will love your new product, but if for any reason you are not completely satisfied we will give you a 7 day money-back guarantee from the time you receive the goods. Please email/contact us within that time if you are not satisfied with your purchase so that we can resolve any problems.This refund offer does not apply to products damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

Shipping Policy:

All orders placed before NOON on regular business days will be shipped on the same day, unless otherwise informed.

All orders placed on holidays and on weekends will be shipped the first following business day.

In the event that we are unable to completely fulfil your order , we will amend the total and fully refund any unfulfilled items.  

Australian Shipping:  Orders are shipped via Australia Post – various shipping options available at checkout

International Shipping:  Orders are shipped by Australia Post. Shipping times vary depending upon destination.  Average arrival times are  7 to 10 business days, NB the US can take up to 3 weeks.   Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Any customs or duty charges are always the responsibility of the recipient.

Australia Goods and Services Tax (GST) is not applicable on international orders. Australian GST will be removed at the checkout for international orders.

Privacy Statement

Dot e Design will not share your email address with any third party without your express permission.

This is how we will handle information we learn about you from your visit to our website. The information we receive depends upon what you do when visiting our site.

If you visit our site to read or download information, we collect and store only the following information about you:

  • The name of the domain from which you access the Internet (for example, bigpond.com, if you are connecting from a Bigpond account).
  • The date and time you access our site.
  • The Internet address of the website from which you linked directly to our site.

You also may decide to send us personally-identifying information, for example your mailing address, in an electronic mail message requesting that information or records be mailed to you, or when placing an order. Information collected in this manner is used solely for responding to requests for information or records, or processing orders.

For SITE MANAGEMENT, information from both categories is collected for statistical purposes. This computer system uses software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For SITE SECURITY purposes and to ensure that this service remains available to all users, this computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload information or change information on this site are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

COOKIES: The term “cookie” refers to a file that is placed on your computer’s hard drive by a website to track information about your usage of the website. Cookies that remain on your hard drive and are used after you end your session on a website are called “persistent cookies.” We do not use persistent cookies and we will not place this kind of file on your computer. The term “session cookies” refers to temporary files that are created to enhance your use of our site during your current session. We may use session cookies for this purpose, but they are not retained or used to track any personal information.

NOTICE: We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us. If you voluntarily supply us with personal information, then we may use this information to assist us in the organization and conduct of our site and its activities. We may also use this information to contact you about related opportunities and other cross-stitch- australia activities

Should you have any concerns regarding this site or service, please use our Contact Form

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